Team Manager
Cactus Search · West Midlands (Region)
£35,000
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We’re looking for an experienced Customer Service Team Manager to lead, coach and develop a team of Customer Service Advisors within a busy omni-channel contact centre. You’ll play a key role in driving high performance, improving customer satisfaction and creating a positive, motivated team environment. Key Responsibilities Lead, coach and develop a team of Customer Service Advisors. Drive performance against KPIs including CSAT, qu...